4.6 Restaurant Phone Frequently Asked Questions
Hiring and Employment Opportunities
Q: I was wondering if you were hiring?
A: “Yes, we are always hiring! Please go to SubwayHires.com to fill out an application.”
Q: I’m trying to find out the status of my application.
A: “We don’t have access to application status in the restaurant. The hiring team handles all hiring. The process starts at SubwayHires.com. you are welcome to send message if any questions after you apply
Q: Can I get a number to call about the status or leave my name?
A: “You are welcome to send message of any questions you have after you apply on www.SubwayHires.com.”
Sandwich Issues and Refunds
Q: I have a problem with my sandwich.
A: “I’m sorry you’re not pleased with your sandwich. We can replace it with a new one, but we do need you to bring the original sandwich back to the restaurant.”
Q: I don’t want a new sandwich.
A: “That’s fine — just bring the original sandwich back, and we can contact our management to approve a refund for that item.”
Q: I threw away the sandwich already.
A: “I’m sorry. As stated on all receipts, our company policy requires the original product must be returned to be able to remade/replace the product or request approval from the management for a refund.”
If guest continues to argue:
A: “I understand. You are welcome to reach out to our management team at 470-782-9291 if you’d like to discuss this further.”
Other Calls
Q: Can I speak to the Manager?
- If Manager is present: “Yes, one moment please.”
- If Manager is not here: “I’m sorry, the Manager isn’t here right now. Is there something I can help you with? If not, I can provide the Restaurant Manager’s phone number from our list.”
Q: I’d like to order catering.
A: “We don’t take catering orders over the phone. Please visit SUBWAYCatering.com to place your order.