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1.7 Business Philosophies

Our main business philosophies are very simple at THE COMPANY. One of our prime objectives is to always Satisfy the Guest. When making any decision about what to do in any situation, it is imperative that each team member consider the impact on the guest first. Team Members will have continuous opportunities to impact a guest’s experience.

We believe every guest visit should be special, individual, and satisfying. This means taking time for any golden moment: greeting with smiles, opening doors, carrying trays, refilling drinks, and giving children extra special attention. These are only a few examples—Team Members who continue their career with THE COMPANY will discover even more ways to go the extra mile.

We’re not a sandwich company serving people, but a people company serving sandwiches.

 

Safe and Respectful Workplace

Another key philosophy is that we believe in a Safe and Respectful Workplace. It is THE COMPANY’s responsibility to provide the best work environment to motivate and develop great Team Members who feel valued and carry this enthusiasm to our guests. Happy Team Members mean happy guests.

Whether you are here temporarily or long-term, your efforts, personality, and behaviors make a huge impact on THE COMPANY’s success. Remember—you represent THE COMPANY as well as yourself in all that you do.

THE COMPANY promises Team Members that “We value your contributions and your growth.” We will work diligently to give Team Members an opportunity to grow in their responsibilities and their compensation.

 

Reliability and Attendance

We need Team Members to be Present and On-Time. Guests cannot receive the right experience if we are not properly staffed and prepared. Without Team Members present and on time, it puts stress on fellow Team Members and managers, and guests will not receive quick, accurate, and friendly service. It is critical that all Team Members honor their work schedules.

 

Continuous Learning and Adaptability

We operate in a fast-paced environment. If a team member feels overwhelmed at first, know that learning in a SUBWAY® restaurant takes time and effort. Very few pick up all systems and procedures immediately. We need Team Members to be Patient and Coachable.

This means listening to experienced trainers, shift leaders, or managers, and following instructions carefully. With effort, every team member can become a highly effective SUBWAY® Pro.

 

Growth and Recognition

THE COMPANY values the contributions of all Team Members and is committed to providing opportunities for professional growth and advancement.

Commitments:

  • Fair and lawful wages in compliance with the Fair Labor Standards Act (FLSA) and Georgia wage laws.
  • Training, cross-training, and skill development opportunities to support advancement.
  • Recognition of performance excellence through promotions, merit increases, or other forms of acknowledgment, as business conditions allow.

 

Summary of Business Philosophy 

All Team Members are expected to:

  • Always make decisions that Satisfy the Guest First.
  • Always behave in a way that maintains a Safe and Respectful Workplace.
  • Be Present and On-Time for scheduled shifts.
  • Be Patient and Coachable while learning and performing duties.

 

Corrective Action and Enforcement

THE COMPANY requires strict adherence to its business philosophies and policies. Team Members are employed on an at-will basis under Georgia and federal law. This means THE COMPANY may terminate employment at any time, with or without cause, and with or without notice, subject only to applicable law.

 

Enforcement Standards

  • THE COMPANY is not required to follow a progressive discipline process.
  • Depending on the seriousness of the violation, corrective action may include verbal counseling, written notice, suspension, or immediate termination.
  • Management reserves full discretion to determine the appropriate level of corrective action in each situation.

Certain conduct may result in immediate discharge without prior warning. Examples include, but are not limited to:

  • Theft, fraud, or dishonesty of any kind.
  • Harassment, discrimination, or retaliation in violation of Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), the Pregnancy Discrimination Act, or Georgia law.
  • Violence, threats, intimidation, or possession of weapons in the workplace.
  • Possession, use, sale, or being under the influence of alcohol, illegal drugs, or controlled substances while on duty.
  • Deliberate violation of OSHA food safety or workplace safety standards.
  • Falsifying time records, employment documents, or company records.
  • Insubordination or refusal to follow lawful supervisory instructions.
  • Job abandonment (no-call/no-show scheduled shifts, walking out during a shift, or otherwise abandoning duties.).

 

Management Authority

  • Supervisors and managers may remove a team member from the workplace immediately if behavior poses a risk to safety, guest experience, or business operations.
  • Final decisions regarding suspensions and terminations will be made by the Director of Operations or higher management.
  • All enforcement actions will be documented and placed in the team member’s personnel file, consistent with EEOC and record-keeping requirements.

 

No Retaliation

Team Members are protected under federal and Georgia law from retaliation for reporting unsafe working conditions, harassment, discrimination, wage concerns, or violations of company policy. Retaliation of any kind will result in disciplinary action, up to and including termination.

 

At-Will Employment 

This enforcement policy does not create a contract or guarantee of continued employment. All Team Members remain employees-at-will. THE COMPANY retains the right to terminate employment at any time, with or without cause, and with or without notice, consistent with federal and Georgia law.

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