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1.11 Commitment to Operational Excellence

THE COMPANY is dedicated to achieving Operational Excellence in everything we do. This means consistently meeting the highest standards of safety, quality, service, and hospitality. Our commitment includes:

  • Clean and Safe Environment: Maintain personal cleanliness, follow food safety standards, and keep all areas of the restaurant safe, sanitary, and organized.
  • Quality Food: Prepare and serve fresh, safe, and high-quality food that meets SUBWAY® standards and guest expectations every time.
  • Fast and Accurate Service: Provide prompt, efficient, and precise service, ensuring every order is correct and delivered without unnecessary delay.
  • Genuine Hospitality and Recovery: Treat every Guest with warmth, courtesy, and respect, while also taking ownership of resolving issues quickly and fairly to restore trust.

By living these commitments daily, we strengthen the confidence of our Guests, support the success of our team, and ensure the continued growth of SUBWAY® and THE COMPANY

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