1.9 Your Image is Our Image

At SUBWAY®, every team member is hired not only for their skills, but also for the positive impression they create. Each of you represents the qualities, motivation, and responsibility that make you an essential part of our team.

We have worked hard to establish a respected and positive image in our community. That reputation is built on several key factors:

• A high-quality product offered at a good value.
• Clean, comfortable surroundings for our guests.
• And most importantly, dedicated people like you, delivering friendly and efficient service.

Because our image is critical to our success, we hold high expectations for every team member’s appearance, performance, and behavior. As a representative of SUBWAY®, how you look and how you act both send a powerful message to our guests. Guests often decide whether to return based on the impression our Team Members create.

In short: Your image is our image. By presenting yourself professionally, treating guests with respect, and upholding our standards, you help ensure SUBWAY® remains a place where guests choose to dine again and again.