4.5 Who to Contact?
Contact Reason | Type of Contact | Role/Where to Contact |
General Questions | Phone Call/Text Message | Restaurant Manager |
Register Help | Phone Call | Director of Operations |
Out or Low on Product | Text Message | Restaurant Manager |
Equipment Issues | Online Form | |
Smallwares Order Request | Online Form | |
Uniform Order | Online Form | |
Schedule Question | Text Message | Restaurant Manager |
Running Late | Phone Call/Text Message | Restaurant Location/Restaurant Manager |
Relief Not Arrived | Phone Call | Restaurant Manager |
Call Out/Sick | Phone Call | Restaurant Manager |
Shift Replacement | Phone Call | Restaurant Manager |
Staff Contact Info | Text Message | Restaurant Manager |
Team Member Feedback | Online Form | |
Hiring Questions | Text Message ONLY | 404-738-8720 |
Application Inquire | Text Message ONLY | 404-738-8720 |
Paycheck Questions | Online Form | |
Robbery | Phone Call | 911 and Director of Operations |
Team Member and Guest Theft | Phone Call | Director of Operations |
Guest/Staff Injury | Phone Call | 911 and Director of Operations |
Harassment Reporting | Online Form | |
Mclane Food Service Customer Care | Phone Call | 770-400-7390 Monday – Friday 8AM to 5PM |
Delivery Shortage/Damage/Mis-Pick | Phone Call | 770-400-7390 By 10am DAY OF DELIVERY |
SUBWAY Corporate | Phone Call | 1-800-888-4848 |
Visit DGISUBWAY.com 24/7 To Access All Resources | ||
PLEASE NOTE - ALL CALLS AND MESSAGES ARE RECORDED AND MONITORED FOR QUALITY AND TRAINING PURPOSES