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1.6 The SUBWAY® Mission Statement

“To delight every guest with exceptional service, fresh ingredients, and a great experience—every time.”

THE COMPANY supports and advances this mission through training, consistency, hospitality, and commitment to excellence.

1.1 Welcome to THE COMPANY

1.2 About THE COMPANY (Independent Franchisee Statement)

1.3 THE COMPANY Mission Statement

1.4 The SUBWAY® Story

1.5 What it Means to be a Team Member and Sandwich Artist®

1.6 The SUBWAY® Mission Statement

1.7 Business Philosophies

1.8 The SUBWAY® Product

1.9 Your Image is Our Image

1.10 Commitment to Hospitality

1.11 Commitment to Operational Excellence

1.12 You’re a Guest

1.13 Think Like a Guest While You’re Working

1.14 You Represent SUBWAY® - Every Guest, Every Visit

1.15 Our Commitment to Improvement/Suggestions/Complaints

1.16 Common Terms

1.17 Fun Facts

1.18 Purpose of This Handbook

1.19 How to Use and Access This Handbook

1.20 Handbook Interpretation

1.21 Policy Revisions, Modifications, and Updates

1.22 Acknowledgement of Receipt

1.23 Reporting Questions or Concerns

2.1 Equal Employment Opportunity (EEO) Policy

2.2 Diversity, Inclusion, & Belonging

2.3 Commitment to Civility and Respect

2.4 Anti-Harassment, Non-Discrimination and Retaliation Policy

2.5 Genetic Information Non-Discrimination Act (GINA)

2.6 Social Security Number & Personal Data Protection Policy

2.7 Commitment to Legal Employment and Work Authorization Compliance

2.8 E-Verify

2.9 Life-Threatening Illness

2.10 Expressing Breastmilk in the Workplace

2.11 Comprehensive Accommodation Policy

2.12 Business Practices/Ethical Code of Conduct

2.13 Team Member Privacy and Personal Activities

2.14 Conformity to Applicable Federal and State Laws, Severability, and Construction

2.15 Right-to-Know & Hazard Communication Policy

2.16 Proprietary and Non-Disclosure Agreement

2.17 Zero-Tolerance Violation Policy

2.18 Discipline Framework

2.19 Personal Hygiene & Health Reporting (FDA Big 6 Compliance)

2.20 Law Enforcement and Government Inquires Policy

3.1 Overview of Team Member Rights

3.2 At-Will Employment Statement

3.3 Handbook Not a Contract

3.4 Equal Employment Rights (Federal and Georgia)

3.5 Rights Under the National Labor Relations Act Policy (NLRA)

3.6 OSHA Workplace Safety Rights

3.7 Right-to-Know & Hazard Communication Rights

3.8 Wage and Hour Rights (Federal and Georgia)

3.9 Tip Reporting Rights (IRS Requirements)

3.10 Georgia Child Labor Rights

3.11 Immigration & I-9 Verification Rights

3.12 ADA, Pregnancy, and Religious Accommodation Rights

3.13 Lactation Rights (Federal and Georgia)

3.14 Leave & Civic Duty Rights

3.15 Whistleblower & Anti-Retaliation Rights

3.16 Personnel File Access Rights

3.17 Confidentiality of Medical, Health, & Sensitive Information

4.1 How We Communicate

4.2 Employer Contact Info

4.3 THE COMPANY Locations

4.4 THE COMPANY Management Contacts

4.5 Who to Contact?

4.6 Restaurant Phone Frequently Asked Questions

4.7 SUBWAY® Information Exchange Boards

4.8 Communication Tool Policy

4.9 Text Message Communication Policy

4.10 Electronic Communication and Document Delivery Policy

4.11 Whistleblower Policy

4.12 Team Member Communication with Management

4.13 Open Door Communication Policy

4.14 Parent and Third-Party Communicaiton Policy

4.15 Postings for Internal Position Openings

4.16 No Expectation of Privacy Policy

4.17 Conflict Resolution/Workplace Concerns Policy

4.18 Off-Duty Conduct & Social Media Clarification

4.19 Confidential Reporting Option

4.20 Privacy, Monitoring, & Workplace Conduct Improvements