Skip to main content

1.3 THE COMPANY Mission Statement

Commitment to Guests and Team Members

At SUBWAY® and THE COMPANY, we are dedicated to maintaining an atmosphere of hospitality, respect, and safety for every guest and team member. Our mission is to deliver fresh, delicious, made-to-order food and provide an exceptional experience so that every guest feels valued, welcomed, and motivated to return.

This mission is grounded in four guiding principles that govern our operations at all times:

  • Quality – Serve food that is safe, fresh, and prepared to SUBWAY® standards. Food that does not meet standards must not be served.
  • Service – Treat every guest with courtesy, respect, and attentiveness. Employees are expected to “think like the guest” to ensure needs are anticipated and met.
  • Cleanliness & Safety – Maintain facilities, food handling, and personal hygiene practices that comply with all federal, state, and local health and safety requirements, including OSHA and Georgia Department of Public Health regulations.
  • Value – Deliver an overall experience that provides guests with confidence that their purchase is worth the cost, including accurate orders, efficient service, and a safe and comfortable dining environment.


Our Guest Promise

We promise each guest a clean restaurant, fresh ingredients, friendly service, and food prepared exactly the way they request it. Every Team Member plays a critical role in upholding SUBWAY®’s brand standards and guest expectations.

 

Equal Treatment of Guests

We provide equal treatment to all guests without discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age, veteran status, or any other status protected under federal or Georgia law. Any form of discriminatory or harassing conduct toward guests or Team Members is strictly prohibited and may result in corrective action up to and including termination.

 

Your Role in Our Mission

Every team member is a representative of SUBWAY® and THE COMPANY. Team Members are expected to:

  • Greet each guest promptly with a professional, welcoming attitude.
  • Use positive communication, including non-verbal signals such as a smile, to demonstrate hospitality.
  • Ensure that food preparation and service reflect accuracy, timeliness, and care.
  • Promote a safe, sanitary, and professional work environment in accordance with company standards and applicable law.
  • Immediately report any unsafe condition, sanitation concern, or guest service issue to a manager.

 

Brand Standards

Team Members must follow all SUBWAY® brand standards related to food preparation, cleanliness, uniform compliance, sanitation, service procedures, safety protocols, and ingredient handling. Failure to follow brand standards may result in retraining or corrective action.

 

Franchise Relationship Notice

SUBWAY® Corporate does not manage, direct, or control the employment relationship at THE COMPANY. THE COMPANY is solely responsible for all hiring, terminations, discipline, wages, scheduling, training, supervision, and employment policies.


Compliance and Accountability

This policy is not optional. All Team Members are required to uphold the mission in daily operations. Failure to comply with quality, service, cleanliness, safety, nondiscrimination, or guest-treatment standards may result in disciplinary action, up to and including termination, consistent with applicable laws.

Back to top