4.21 Communication Boundaries & Off-Duty Contact Policy
To maintain professionalism, work–life balance, and clear communication expectations, THE COMPANY establishes the following boundaries regarding when and how Team Members may contact management.
When Team Members May Contact Managers
Team Members may contact a Manager for:
- Reporting a same-day call-out or tardiness
- Emergency situations involving safety or urgent operational needs
- Time-sensitive issues impacting the current shift
- Scheduling questions during posted “Schedule Assistance Hours”
When Managers Are Not Required to Respond
Managers are not required to answer calls, texts, or messages during:
- Their days off
- Meal breaks
- Overnight hours (unless on-call)
- Personal family time
- Outside established communication hours
Managers may respond voluntarily, but it is not required.
Prohibited Contact
Team Members must not:
- Contact managers repeatedly or excessively
- Message managers for non-urgent issues outside business hours
- Use personal social media to contact managers
- Contact managers for issues that can wait until the next shift or posted scheduled hours
Emergency Definition
An “emergency” is defined as:
- A safety risk
- A serious facility issue (e.g., flooding, power loss, fire hazard)
- A situation affecting the current shift’s ability to operate safely or legally
Zero Retaliation
No Team Member will face discipline for appropriately contacting management for a legitimate work matter; however, misuse