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1.5 What it Means to be a Team Member and Sandwich Artist®

Definition of a Team Member

At SUBWAY®, we use the term “Team Member” to emphasize that every person—whether a Sandwich Artist®, Shift Leader, Assistant Manager, Restaurant Manager, District Manager, or Director of Operations—contributes to a single team effort of delivering safe, high-quality food and outstanding service.

 

Being a Team Member means:

  • Performing all assigned duties in accordance with THE COMPANY training, health and safety standards, and legal requirements.
  • Adhering to all THE COMPANY policies, procedures, and codes of conduct.
  • Maintaining professionalism and treating fellow Team Members, guests, and vendors with dignity and respect at all times.

 

Role as a Sandwich Artist®

A Sandwich Artist® is a Team Member who:

  • Completes required in-store and online training provided by THE COMPANY and SUBWAY®’s learning systems.
  • Demonstrates mastery of food safety, sandwich preparation, portion control, baking, packaging, and guest service.
  • Upholds SUBWAY® standards for food quality, cleanliness, and presentation.
  • Is capable of performing multiple tasks in different areas of the restaurant as business needs require.

 

Leadership and Team Member Responsibilities

All leaders and managers at THE COMPANY, including Shift Leaders, Assistant Managers, Restaurant Managers, District Managers, and the Director of Operations, are also considered Team Members and Sandwich Artists®. While their roles include supervisory duties such as scheduling, training, and performance management, they are equally responsible for completing the same operational tasks as all Team Members.

This includes, but is not limited to:

  • Preparing and serving food in accordance with SUBWAY® standards.
  • Operating the register and handling guest transactions.
  • Maintaining cleanliness and sanitation of the restaurant.
  • Assisting with baking, stocking, and food preparation.

No role at THE COMPANY is exempt from the core responsibilities of a Sandwich Artist®. Leadership positions carry additional accountability but never exclude the obligation to work alongside Team Members in fulfilling guest service, safety, and operational excellence.

 

Teamwork Expectations

The success of our restaurants depends on teamwork. Teamwork includes:

  • Supporting co-workers by sharing tasks and assisting when workloads are uneven.
  • Demonstrating courtesy, fairness, and respect in all interactions.
  • Following safety protocols to protect yourself, co-workers, and guests.
  • Communicating concerns or suggestions respectfully through the appropriate chain of command.

Teamwork is both a cultural expectation and an operational necessity. All Team Members may be directed to assist in any area of the restaurant as business needs require.

 

Compliance and Accountability 

  • Team Members are expected to comply with all THE COMPANY policies, health and safety standards, and the requirements of the U.S. Department of Labor, Occupational Safety and Health Administration (OSHA), the Georgia Department of Public Health, and applicable nondiscrimination laws, including Title VII of the Civil Rights Act, the ADA, and GINA.
  • Team Members must recognize that flexibility, teamwork, and multi-duty capability are essential operational requirements. Managers may assign or reassign tasks in any area of the restaurant based on business needs.
  • Failure to meet performance expectations, to follow THE COMPANY policies, or to comply with training requirements may result in corrective action, up to and including termination, as permitted under federal and state law.
  • This policy does not create a contract or guarantee of continued employment. All employment with THE COMPANY is “at-will.”
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