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Welcome to Team SUBWAY®! We are excited you have chosen to join our organization.You are now part of a team operated by Dennis Group Inc. / Southeast Atlanta Restaurant Group Inc. (collectively referred to as THE COMPANY), an independently owned and operated S...

THE COMPANY is a long-standing independently owned and operated SUBWAY® franchise group, operating restaurants since 2003. Although we operate SUBWAY® restaurants, we are not owned, operated, or controlled by SUBWAY® Corporate(SUBWAY® IP Inc.). This means: ·...

Commitment to Guests and Team Members At SUBWAY® and THE COMPANY, we are dedicated to maintaining an atmosphere of hospitality, respect, and safety for every guest and team member. Our mission is to deliver fresh, delicious, made-to-order food and provide an ...

Definition of a Team Member At SUBWAY®, we use the term “Team Member” to emphasize that every person—whether a Sandwich Artist®, Shift Leader, Assistant Manager, Restaurant Manager, District Manager, or Director of Operations—contributes to a single team effo...

The SUBWAY® Story “Let’s open a submarine sandwich shop.”(Dr. Peter Buck, 1965) The story of the SUBWAY® brand began on August 28, 1965, when Dr. Peter Buck, a nuclear physicist, changed the life of a college student with those few words. That student was 1...

“To delight every guest with exceptional service, fresh ingredients, and a great experience—every time.” THE COMPANY supports and advances this mission through training, consistency, hospitality, and commitment to excellence.

Our main business philosophies are very simple at THE COMPANY. One of our prime objectives is to always Satisfy the Guest. When making any decision about what to do in any situation, it is imperative that each team member consider the impact on the guest first...

At THE COMPANY, the integrity of the SUBWAY® product is central to our success. Our brand reputation and guest satisfaction rely on consistently providing fresh, high-quality food, prepared according to established standards. Every Team Member has a direct rol...

At SUBWAY®, every team member is hired not only for their skills, but also for the positive impression they create. Each of you represents the qualities, motivation, and responsibility that make you an essential part of our team. We have worked hard to establ...

THE COMPANY is committed to creating an atmosphere of true hospitality for every Guest who walks through our doors. We believe that every visit should feel welcoming, comfortable, and memorable. We respectfully and sincerely welcome all Guests, treating each ...

THE COMPANY is dedicated to achieving Operational Excellence in everything we do. This means consistently meeting the highest standards of safety, quality, service, and hospitality. Our commitment includes: Clean and Safe Environment: Maintain personal cleanl...

Policy Statement As a valued Team Member, you are also welcome to enjoy SUBWAY® as a guest during your personal time. Supporting our restaurants strengthens the business, enhances your understanding of the guest experience, and contributes to the success of T...

Policy Statement Delivering an exceptional guest experience is one of THE COMPANY’s highest priorities. Every Team Member plays a critical role in ensuring that guests feel welcomed, valued, and confident in the quality and safety of their food. One of the mo...

When a guest walks into any SUBWAY® restaurant, they don’t think about franchises, owners, or which company operates the location. To them, every Team Member, every restaurant, and every experience is SUBWAY®. Guests judge the brand based on what they experie...

Continuous Quality Improvement (CQI)  At SUBWAY® and THE COMPANY, we believe that Continuous Quality Improvement (CQI) is not just a process—it’s a philosophy that guides everything we do. Our commitment is to continually improve our operations, working condi...

The following are some terms you may hear when working at a SUBWAY® restaurant. By familiarizing yourself with them you can enhance your knowledge of the SUBWAY® system. Keep in mind, you will learn many other terms while working! At-Will Employment – Employm...

Team Members are expected to: Read and understand the policies contained in this Handbook;Refer to this Handbook when questions arise regarding workplace expectations;Seek clarification from management when needed;Follow all established policies and procedure...

SUBWAY® was founded in 1965 by 17-year-old Fred DeLuca, with a $1,000 loan from family friend Dr. Peter Buck.The original name was Pete’s Submarines, but it sounded like “Pizza Marines,” so it became Pete’s SUBWAY, and finally just SUBWAY® in 1968.On its first...

This Handbook serves as a comprehensive guide to THE COMPANY’s employment policies, standards of conduct, expectations, and procedures. It provides Team Members with a clear reference for understanding workplace requirements, responsibilities, and the operatio...

Authority and ApplicationInterpretation of all policies and procedures contained in this Team Member Handbook rests solely with THE COMPANY. Only authorized representatives of THE COMPANY’s executive or operations management may provide official clarification ...