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1.8 The SUBWAY® Product

At THE COMPANY, the integrity of the SUBWAY® product is central to our success. Our brand reputation and guest satisfaction rely on consistently providing fresh, high-quality food, prepared according to established standards. Every Team Member has a direct role in protecting and delivering this promise.

 

Commitment to Quality and Freshness

  • We insist on the use of fresh, high-quality ingredients in all menu items.
  • While premium ingredients may carry a higher cost, they represent true value for our guests, who expect and deserve excellent quality at every visit.
  • Food that does not meet freshness, safety, or quality standards must never be served.

 

Pride in the Product

  • Team Members are expected to take personal pride in the food they prepare and serve.
  • Pride is evident to guests and directly impacts their perception of quality, service, and cleanliness.
  • Care, attention to detail, and professionalism must be demonstrated in every step of food preparation and service.

 

Professional Standards

  • All Team Members are required to follow company guidelines, recipes, and preparation methods.
  • These standards ensure professionalism, consistency, and fairness, while supporting positive relationships between guests and Team Members.
  • Any deviation from established food preparation procedures is prohibited unless specifically authorized by THE COMPANY or SUBWAY® corporate standards.

 

Standardization and Consistency

  • Standardization is essential to the SUBWAY® brand. Guests must be able to expect the same high-quality product at every location.
  • All SUBWAY® restaurants are required to adhere to the official SUBWAY® preparation procedures, portion controls, and presentation standards.
  • Failure to comply with these procedures may result in corrective action, up to and including termination, as product integrity is a non-negotiable condition of employment.
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