1 - Introduction
1.1 Welcome to THE COMPANY
Welcome to Team SUBWAY®! We are excited you have chosen to join our organization.You are now part...
1.2 About THE COMPANY (Independent Franchisee Statement)
THE COMPANY is a long-standing independently owned and operated SUBWAY® franchise group, operatin...
1.3 THE COMPANY Mission Statement
Commitment to Guests and Team Members At SUBWAY® and THE COMPANY, we are dedicated to maintainin...
1.4 The SUBWAY® Story
The SUBWAY® Story “Let’s open a submarine sandwich shop.”(Dr. Peter Buck, 1965) The story of th...
1.5 What it Means to be a Team Member and Sandwich Artist®
Definition of a Team Member At SUBWAY®, we use the term “Team Member” to emphasize that every pe...
1.6 The SUBWAY® Mission Statement
“To delight every guest with exceptional service, fresh ingredients, and a great experience—every...
1.7 Business Philosophies
Our main business philosophies are very simple at THE COMPANY. One of our prime objectives is to ...
1.8 The SUBWAY® Product
At THE COMPANY, the integrity of the SUBWAY® product is central to our success. Our brand reputat...
1.9 Your Image is Our Image
At SUBWAY®, every team member is hired not only for their skills, but also for the positive impre...
1.10 Commitment to Hospitality
THE COMPANY is committed to creating an atmosphere of true hospitality for every Guest who walks ...
1.11 Commitment to Operational Excellence
THE COMPANY is dedicated to achieving Operational Excellence in everything we do. This means cons...
1.12 You’re a Guest
Policy Statement As a valued Team Member, you are also welcome to enjoy SUBWAY® as a guest durin...
1.13 Think Like a Guest While You’re Working
Policy Statement Delivering an exceptional guest experience is one of THE COMPANY’s highest prio...
1.14 You Represent SUBWAY® - Every Guest, Every Visit
When a guest walks into any SUBWAY® restaurant, they don’t think about franchises, owners, or whi...
1.15 Our Commitment to Improvement/Suggestions/Complaints
Continuous Quality Improvement (CQI) At SUBWAY® and THE COMPANY, we believe that Continuous Qua...
1.16 Common Terms
The following are some terms you may hear when working at a SUBWAY® restaurant. By familiarizing ...
1.17 Fun Facts
SUBWAY® was founded in 1965 by 17-year-old Fred DeLuca, with a $1,000 loan from family friend Dr....
1.18 Purpose of This Handbook
This Handbook serves as a comprehensive guide to THE COMPANY’s employment policies, standards of ...
1.19 How to Use and Access This Handbook
Team Members are expected to: Read and understand the policies contained in this Handbook;Refer ...
1.20 Handbook Interpretation
Authority and ApplicationInterpretation of all policies and procedures contained in this Team Mem...
1.21 Policy Revisions, Modifications, and Updates
THE COMPANY reserves the right, in its sole discretion, to interpret, revise, amend, modify, chan...
1.22 Acknowledgement of Receipt
All Team Members must complete THE COMPANY’s digital Handbook Acknowledgment Form during onboardi...
1.23 Reporting Questions or Concerns
Team Members are encouraged to speak with their Restaurant Manager, District Manager, or the Dire...