1.14 You Represent SUBWAY® - Every Guest, Every Visit
When a guest walks into any SUBWAY® restaurant, they don’t think about franchises, owners, or which company operates the location. To them, every Team Member, every restaurant, and every experience is SUBWAY®.
Guests judge the brand based on what they experience in that moment—your friendliness, your professionalism, the cleanliness of the restaurant, the accuracy of their order, and the overall hospitality you provide. They don’t separate “this Subway®” from another. One interaction shapes how they feel about the entire brand.
If a guest has a great experience, they believe Subway is great.
If they have a poor experience, they believe Subway is poor—no matter where it happened.
That means:
- You are SUBWAY® every time you put on the uniform.
- Your restaurant is SUBWAY® to every guest who walks through the door.
- Your actions shape how guests feel about the entire brand.
Whether a guest visits a restaurant in Forest Park, Morrow, or anywhere else in the country, their experience becomes their opinion of SUBWAY® as a whole. One great interaction builds loyalty. One careless moment can damage trust—not just in our restaurant, but across the brand.
This is why hospitality, cleanliness, professionalism, and food safety are not optional—they are essential. Guests place trust in us every time they walk through the door. Each Team Member has the power to create an experience that is warm, consistent, and welcoming.
At THE COMPANY, we take pride in upholding the highest standards so that guests leave thinking: “Subway took great care of me today.”
And that starts with you.